Cleaning and maintenance protocols for holiday letting through Pass the Keys Peak District

Changeover days can be hectic and stressful, especially during the peak season when guests leave and arrive one after another. To help alleviate this stress, we outline the cleaning and maintenance protocols for holiday letting through Pass the Keys Peak District.

The most common complaint for short-term holiday lets is cleanliness. First impressions are everything, and in the wake of a global pandemic, guests have become more concerned about hygiene and sanitation. Even a minor oversight, like dust on a picture frame or crumbs under a toaster, can prompt a picky guest to leave a negative review. So, it’s best to be thorough and attentive to detail when preparing the space for your next guest. Here are the cleaning and maintenance protocols for holiday letting through Pass the Keys Peak District.

What does our holiday let cleaning and maintenance involve?

We use experienced cleaners and maintenance professionals who work diligently to ensure that each holiday let is immaculate and equipped with the necessary cleaning supplies to support guests during their stay. We provide all guests with a comfortable and clean stay.

Cleaning a holiday let.

Our cleaners cover all areas of each room when removing dirt and germs from surfaces, including outdoor areas, bedrooms, kitchen/dining areas, hallways and staircases, living areas, and bathrooms. Once the cleaning process is complete, they begin the sanitation process. High-touch surfaces are thoroughly sanitised using a sanitiser spray to reduce the number of bacteria. This includes light/lamp switches, remote controls, doorknobs, window handles, hairdryers, thermostats, bins, and railings. After application, the sanitiser spray is left to air-dry.

Final checks

Our cleaners conduct a final check in each room after cleaning and sanitising. All bins are emptied, and rubbish is in the allocated space. They double-check that frequently touched surfaces are sanitised, and windows and doors are closed and locked. Cleaners use the Pass the Keys app to complete all extra requirements for the property. They take pictures of each room using the app. Once tasks are completed, cleaners close the door and disinfect the doorknob. Staff safely dispose of cleaning supplies and any protective gear. Cleaning staff confirm the cleaning protocol has been carried out in the comments section of the departure checklist and add notes to the damages description box if necessary. Keys are reinserted inside the safe, and the combination is shuffled for security.

To ensure proper sanitation, we recommended that guests vacate the premises at least 3 hours before the arrival of cleaning providers. In cases where this is not feasible, such as with same-day check-ins, our cleaners thoroughly ventilate the property before cleaning.

Our cleaning and maintenance protocols

We work with local housekeeping providers

Supporting our local community is a top priority for us. That’s why we choose to work with local cleaning companies and housekeeping providers. Not only does it help keep jobs and money within our community, but it also ensures that we’re creating lasting relationships with local businesses, whether they are large companies or one-man bands! We’re passionate about this approach and believe it’s the right thing to do.

Our housekeepers are under contract

All of our housekeepers are under contract with our business. This ensures that they cannot simply disappear without notice. If this happens, we manage the process via our other support teams. Additionally, our hosts’ properties are protected through a month-long notice period. Giving you peace of mind.

We use housekeeping companies that provide:

  • A complete end-to-end service of cleaning and laundry, taking care of everything from start to finish.
  • Flexibility of changeover days.
  • Last-minute housekeeping, which allows us to take advantage of same-day bookings.
  • Help with guest requests, such as local hampers, chocolates, flowers, celebration banners, etc. For special occasions.
  • Support with restocking of fire logs or help with hot tub maintenance.
  • Ensure enough supplies, such as toilet paper, hand soap, cleaning products, and other necessary items, are available for each changeover.
  • Sustainability. They may use sustainable cleaning supplies, etc.


The guest covers the cleaning fee. We also offer guests a consumables pack with fair trade coffee and tea. New individual consumables are provided for the next guest instead of using any consumables left by the previous guest. This way, we can maintain hygiene and ensure clean supplies for our guests.

Trust and confidence

Our cleaners are security vetted, background checked, and interviewed to ensure they have the necessary skills. Cleaning providers are required to inform us of any issues, breakages, or leaks they encounter during their work. They can do so using the Pass the Keys app or calling and submitting photos. We only use cleaners we can trust and have complete confidence in.

So that’s our cleaning and maintenance protocols for holiday letting! Hopefully, you have found this article helpful. We strive to maintain the highest cleanliness standards for all our holiday-letting properties. We understand that providing our guests with a clean and safe environment is paramount, and we take this responsibility very seriously.

Peak District-based management and support team for your holiday let

Matt and Kerry.

We offer a complete end-to-end support service to ensure your holiday or short-let property realises its full rental income and occupancy potential. We operate using our Peak District teams and providers who understand the importance of knowing your local area better than anyone.

Here are a few ways we can support you:

  • A complete property management support service, including cleaning and linen supply.
  • A rolling 3-month contract, so no long-term agreements.
  • 24/7 guest support services and full listing management.
  • Competitive management fees.
  • Full access via your client portal.

If you have any questions about any of the above, you can contact us, and we will help in any way we can. We hope this article has been helpful, and we thank you for your cooperation!

Matt & Kerry Clayton
Pass the Keys – Holiday Let Management in the Peak District